Transmission problems may be scary; however, Berks Auto Repair handles all jobs with professionalism and honesty. Our customers have been able to prevent all needless rebuilds and expensive errors with the help of our team. This is the solution of Rebecca with her transmission problem:

Rebecca T. from Muhlenberg, PA

I have an old model Ford Explorer, and I just adore it, it served me more than ten years, and there were plenty of memories of my family in it. However, a few months ago, I have begun to see something disturbing. When changing speed there was a slight hesitation and jerky bump when changing, i.e. from first to second gear. Originally, I thought it could be my imagination, but it gradually began to work progressively worse. The indecisiveness became clearer and more stopped afflicting my self-confidence when driving, particularly in traffic.

I was actually distressed that my transmission was about to give up, and we all understand how costly that can be. I began researching the local mechanics and found Berks Auto Repair in Reading, PA. Among the shining recommendations, the key thing that caught my attention was the reviews about their mechanical prowess, but also their honesty and openness to customers. It was just what I wanted.

I phoned and gave an account of my worry. They could book me an appointment after the next day, as I came, the staff was professionally kind to me. They did not assess me as someone who knew nothing about cars they listened, questioned the right way and informed me that they would take a closer look.

A few hours later I got a call back by the technician processing my car. He explained to me simply: my transmission fluid was already seriously contaminated, and there was a filthy filter in the system that was not allowing adequate flow of the fluid. The positive thing though was that the actual transmission parts such as the clutch packs and solenoids were still in good condition. He suggested a complete transmission flushing: fluid replacement, filter change, follow up of any dirt on pan, and computer reset to shift patterns.

I liked that he did not scare me into getting a transmission rebuild or other expensive work. He told me that my existing transmission could serve me a couple of years with frequent check-ups. Such honesty is not frequently met or well appreciated.

I endorsed the service, and they did it on the same day. They also refilled some of the other fluids, and they ran a complete test drive period to ensure that everything was shifting properly. When I retrieved the car, they provided a detailed report of the work they performed and even demonstrated the old filter and the color of the fluid they had extracted, which was evidence of how long past due the service was.

It was a fresh air-experience leaving Berks Auto Repair that night. My SUV drove so smoothly as though I was riding a new car. The stumbling had disappeared entirely, and the engine picked up faster. It is already three months, and I encountered no problem. I have driven everywhere, in back roads and in highway trips and the transmission is behaving well.